Tips for planning an installation

Writing a thorough install brief means that you have full control over the end product. It allows you to manage risks, avoid wasted time on site and leads to a stress free delivery on the final stage of your project.

Here are some key areas of planning an installation. These are broad considerations so some of these may not apply to your project. Take a read or call to discuss your specific requirements with one our project managers.

If there are details regarding site sizes or conditions that your unclear of, one our experienced installers can conduct a site survey for you and report back.

Feel free to use our online booking tab above to submit your booking. This will help to remind you of the information we might need.


Keep in mind when booking install times, that after hours (6PM-6AM) and weekends incur additional fee's, so if you can avoid these times you will keep your cost down.  

Specifying a time frame I.e. AM/PM or During business hours is ideal, however plenty of our work is time critical so please note your preference or advise if your client requires a call on approach. Flexible timings may mean that you can have your work installed sooner than 'fixed' timings

Where & Who

When detailing your site address, let us know if there are any special access requirements for this site. I.e. Registration with security etc.


When giving site contacts, its worth noting if this person is able to give direction to installers on site re placement etc. If not specified, our rule is to always revert to the client who has booked the job for confirmation if directions on site differ from the written brief.

Sending or Collecting Graphics

Unless you have a trusted contact to receive graphics on site, we recommend sending graphics direct to installers instead of the stores / locations. From our experience, this avoids graphics being misplaced or damaged on site, or time lost on site trying to locate graphics.  

If the logistics work, and its cost efficient for you, then we will collect the graphic from you. Just let us know when they will be ready for collection. Ideally this will be 24 hrs before the install booking, but we know its often down to the wire.. so we are flexible!

Packaging & dispatch

Try to think like an installer when packaging your graphics. Whilst you may package per 'machine', installation will take place based on location, so if it's a large SAV wall, it's best to roll into tubes from the last panel in, so that the 'first' panel on the left hand side will be the graphic on the outside of the roll. If installers have to unroll all elements before install, there may be damage before they start as there often isn't the space on site to lay everything out before installing.  

When dispatching graphics for multiple locations, always break the packages down by location so that these can be easily redistributed between installers without possible damage from sorting/repackaging.  

If your sending interstate and the install is time critical, we recommend allowing 2 more days than your courier company estimates for delivery to allow for unforeseen dispatch issues. Far stranger things have happened!  

To ensure installers know that they have everything they need before going to site, we recommend the following is noted on your package - Store/Site Name, Substrate, Size, Qty, Package # 1 of (?). A perfect packaging job will also have a photocopy of the artwork on the outside.

Floor Plans
If you have access to floor plans it is ideal to annotate the location of your graphics on the floor plans. For multiple graphic elements, its ideal to code each graphic and note these on the floor plans to avoid any confusion. This can be as simple as hand drawn codes on the floor plans. Click here for an examples.
Visuals / Mockups

Mockups illustrating the exact placement of the graphic is ideal. This can be as simple as a hand drawn illustration. Click here for an example.  

If you cant supply this, we will require someone on site to confirm placement, or directions for the installer to use their best judgment on site. We can be given a set of considerations to keep in mind, however this will ultimately be left up to interpretation so if placement is critical this is not ideal.

Graphic Specifications

A clear breakdown of the graphics being installed will help us establish how many people will be required for the job, how long it should take to install, and will act as a check list on site against visuals/plans. This should be easily obtained from the production schedule. Here are some relevant specs; Substrate, Qty, Size, fixing method, codes relating to plans if applicable.  

If specifications change between booking the job and the install, this can lead to complication with crew allocation. Eg a large SAV wall can be managed by 1-2 guys depending on artwork, whereas a large wall of Digitex may require 4-6 men to install as one sheet. If your specs change, it's best to let us know to avoid any challenges on D day!

Surface Preparation

For application of glass graphics, you will require a dust free environment. By removing the backing paper from the print, the air is charged with electrostatic, if there is dust in the air it will end up trapped inbetween your graphic and glass, despite all the tricks of the trade that we do to minimise it. If applicable, construction work should be complete at least 48 hours prior to the installation with thorough cleaning of the space to remove any dust and grime from the room and glass. Some films are more forgiving than others, this is particularly critical for films that are very clear.  

SAV (Self Adhesive Vinyl) and other wall films often require surface preparation to allow for the best adhesion.
click here for further information

Access Equipment / Abseiling Access
If access equipment is required to install your graphic, it is ideal for one of our installers to do a site survey to assess what type of equipment is required. We can quote and manage all access requirements for you. We also work with abseiling install teams who can survey and quote high rise installations.
Permits & Inductions
Many sites that we work on require inductions, and some public spaces requires council permits. We are aware of induction requirements for major shopping centers / public locations, however may need guidance for less known locations. Please advise a contact or send a link for these requirements.
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